Cancellation and Refund Policy – thethalir.in

At thethalir.in, we strive to provide our customers with a smooth and hassle-free book shopping experience. This Cancellation and Refund Policy outlines the terms and conditions under which cancellations, returns, and refunds will be processed for purchases made on our platform.

1. Order Cancellation

– Customers may cancel their order before it has been dispatched.
– Once an order has been dispatched, it cannot be cancelled.
– To cancel an order, customers must log in to their account on thethalir.in or contact our customer support team.

2. Returns and Replacements

– Books can be returned only if they are received in a damaged or defective condition, or if the wrong book has been delivered.
– Requests for returns or replacements must be raised within 7 days of delivery.
– The returned book must be unused, in its original condition, and accompanied by the original packaging.
– Replacements will be processed subject to availability. If a replacement is not available, a refund will be issued.

3. Refund Policy

– Refunds will be initiated once the returned product has been received and inspected by our team.
– Refunds will be processed to the original payment method within 7–10 business days.
– Shipping charges, if any, are non-refundable unless the return is due to an error on our part (wrong or defective product).

4. Non-Returnable Items

– Certain categories of books, such as e-books, digital downloads, or customized/personalized items, are non-returnable.
– Clearance sale items may also not be eligible for return or refund.

5. Contact Us

For any queries or assistance regarding cancellations, returns, or refunds, please contact our customer support team:

Email: thalirputhagam@gmail.com
Phone: +91-81100 80162